PRIDE Industries, Inc.

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WFI Intake Coordinator

Pay Rate
$22.15 to $22.50 per hour
Job ID
2026-19930
Type
Full Time Regular
Location
US-CA-Roseville
Additional Information
By applying for this job, you acknowledge that the position may require access to, or involvement with, defense-related articles, services, and technical data subject to the International Traffic in Arms Regulations (ITAR). You understand that compliance with ITAR regulations is a condition of employment and that you may be required to obtain the necessary authorization for access to ITAR-controlled information. Proof of U.S. citizenship or legal permanent residency may be required. Any offer of employment is contingent upon satisfactory completion of security background checks and compliance with ITAR regulations. If you have questions or concerns about ITAR compliance, please feel free to contact us for more information.

Pay Rate

$22.15 to $22.50 per hour

Telecommute Status

Hybrid

How many days a week at a regular work location?

3 days onsite

Announcement

PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:

Job Description

PRIDE Industries 

Job Description 

  

 

Job:   WFI Intake Coordinator

Job Code:   AA427 PR-WFI Intake Coordinator

HR Title Group:  Workforce Inclusion

Salary Grade: N19

FLSA Status:   Non-Exempt

Approval Date:  December 2025

 

 

SUPERVISES: 

There are no direct reports with this position.

 

POSITION SUMMARY:   

Under general supervision, the WFI Intake Coordinator utilizes standardized intake, documentation, and referral processing workflows to connect individuals with employment and program services in their geographic areas. Employees in this job class work directly with helpline users and referral candidates to gather required information and documentation, enter data into approved systems, and coordinate with other agencies and departments to support employment goals. This job class requires knowledge of state and federal programs for individuals with barriers to employment and the ability to utilize internet and online resources and to gather required intake information, assess problems, and communicate with various stakeholders.

 

TYPICAL DUTIES:  

1. * Responds to referrals via phone and email and collects standardized intake information, obtaining required consent where needed.
2. * Performs data entry and updates records across case management, ATS, and CRM databases, capturing helpline calls or email messages utilizing monitoring tools.
3. * Connects individuals to external community services and programs and to internal job opportunities.
4. *Coordinates with local agencies and employment partners to achieve hiring goals.
5. *Schedules follow-ups, confirms appointments, and documents outcomes, closing cases per workflow guidelines.
6. *Collaborates with key stakeholders to process and track referrals and hiring goals progress.
7. *Generates compliance and activity reports aligned to program KPIs and participates in internal and external customer meetings.
8. Adheres to organizational policies and processes supported by intake guidelines and help desk systems, ensuring compliance with confidentiality, accessibility and records retention.
9. *Guides users through systems and identifies system errors and discrepancies and escalates for corrective action as appropriate.
10. * Coordinates with external agencies and internal stakeholders on referrals, escalations, crisis protocols and information sharing to evaluate situations and ensure safety.
11. *Verifies and compiles all required documentation to process referral and sends it to appropriate service.
12. *Conducts outreach to various agencies, employers and customers with openings for work and program opportunities.
13. *Collaborates with Marketing to help design creative and consistent marketing material and advertising campaigns to support inclusive outreach campaigns.
14. Performs other duties and special projects as assigned.
 

* Denotes Essential Job Function 

 

 

MINIMUM QUALIFICATIONS: 

• One or more years of experience in customer and/or social services;
• Ability to communicate effectively and respond to questions and requests from team, customers, and others;
• Effective written communication skills using appropriate business English;
• Human relations skills to build and maintain effective working relationships;
• Demonstrated effective customer service, problem solving and common-sense skills;
• Knowledge of and skill to operate the applications supported, which may include Microsoft Suite, CRM, ATS, Internet, Intranet, and timekeeping systems.

 

EDUCATION REQUIREMENTS: 

Bachelors Business Administration or related field
A comparable combination of formal education and work experience will be considered.

 

CERTIFICATES OR LICENSES REQUIRED:  

The following licenses or certificates may be required depending on local, state and/or contract requirements:
Not Applicable

 

PHYSICAL REQUIREMENTS:  

 

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:
• Accessing and interacting with digital content, including computer screens or monitors, using visual displays, screen readers, magnification tools, or other assistive technologies.
• Inputting and navigating information through keyboards, adaptive devices, voice recognition software, or other accessible input methods.
• Communicating with others via phone or alternative methods such as text relay services, video calls with captioning or American Sign Language (ASL), or speech-to-text messaging tools.

 

WORK ENVIRONMENT:  

Work is performed in an office environment with limited privacy and some exposure to background noise.

 

DISCLAIMER:  

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors. 

 

 

At PRIDE, we make a difference in the lives of many, one job at a time.  

How to Apply

Ready to make an impact?
Join an organization where business meets purpose, and every role contributes to a greater mission. Apply today at PRIDE Careers and be part of something meaningful.

 

Learn more about who we are and what we stand for at www.prideindustries.com.

 

PRIDE Industries is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.

 

Thank you for considering a career with us—we look forward to connecting with you!

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